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FAQ - Frequently Asked Questions
1. How can I book a bus ticket?
You can book your ticket online through our website by selecting your destination, travel date, and preferred seat. Follow the checkout process to complete the payment and receive your e-ticket instantly.
2. Can I choose my seat while booking?
Yes! Our seat layout allows you to select your preferred seat during the booking process, including sleeper, semi-sleeper, and window options.
3. Will I receive a confirmation after booking?
Absolutely. Once your payment is successful, a confirmation email and SMS with your ticket details will be sent to your registered contact details.
4. What documents do I need to carry during the journey?
Please carry a valid government-issued photo ID (such as Aadhar Card, PAN, Passport, or Driving License) and your e-ticket (digital or printed copy).
5. Can I cancel or reschedule my ticket?
Yes. You can cancel or reschedule your trip as per our cancellation and rescheduling policy. Log in to your account and visit the “My Bookings” section to manage your trip.
6. What is the cancellation policy?
Cancellation charges vary based on how early you cancel before departure. Please refer to our Cancellation Policy for full details.
7. Is there a refund for cancelled tickets?
Yes, refunds (if applicable) will be processed to the original payment method within 5–7 business days, depending on your bank or payment provider.
8. Do you offer sleeper and AC buses?
Yes, we offer a variety of buses including Sleeper, Semi-Sleeper, AC, Non-AC, and Luxury options to suit your comfort and budget.
9. Are there any luggage restrictions?
Passengers can carry up to 15 kg of check-in luggage and one small handbag. Extra luggage may incur additional charges or may not be allowed based on space availability.
10. Is there customer support in case of issues?
Yes, our customer support team is available 24/7. You can reach us via phone, email, or live chat for any queries or concerns.
11. What happens if the bus is delayed or cancelled?
In case of delays or cancellations due to unforeseen circumstances, we will notify you via SMS/email and help arrange alternate travel or a refund, as applicable.
12. Do you offer group bookings or corporate travel plans?
Yes, we offer discounts and custom plans for group and corporate bookings. Please contact us directly for more details.